Discover Hot Bonus Codes, Attractive Offers, and a Thorough Review of Hugo Casino.

Comprehensively, here's how we rate Hugo Casino in this deep review.

Our panel, backed by extensive experience in both the Canadian and European iGaming sectors, is perfectly situated to scrutinize all aspects of online casinos.

Expect a comprehensive dive into banking options, site security, and product quality. Our review provides all necessary details to aid your next gaming platform choice.

Hugo Casino Overview Through Our Experts' Eyes

Ensuring Data Accuracy Protocol

Registration Process Preview

Payments5 /5

Interac

Neteller

Ecopayz

Neosurf

Skrill Moneybookers

Bank Transfer

Giropay

Sofort Banking

Zimpler

Trustly

Litecoin

Ethereum

Dogecoin

Klarna

Rapid Transfer

MiFinity

SticPay

Jeton

Tether

eZeeWallet

Bitcoin Wallets

MasterCard

MuchBetter

Paysafecard

Visa

Rooted in Canada, Hugo Casino allows users to manage their funds with Interac for both deposits and withdrawals. Mastercard is another option for putting in money.

Hugo Casino deposit process

1. Once you're logged into Hugo Casino, you can manage your funds by clicking the orange 'Balance' button at the top-right corner of your screen.
2. Choose a deposit method
3. Enter your desired deposit amount, and if you have a promo code, this is the time to use it.
4. Click “Deposit CAD”
5. Simply follow the instructions presented within your selected payment method's gateway.

What is the minimum deposit at Hugo Casino?

If using cryptocurrencies, the minimum deposit is C$70, whereas CashtoCode allows for deposits starting at just C$25. The majority of payment methods share a tiny minimum deposit requirement of C$30. However, while most options cap deposits at $10,000, certain methods like Mastercard and Interac have differing maximums, at C$950 and C$3,000 respectively.

Hugo Casino withdrawal process

Cashing out your winnings is as straightforward as depositing.

1. Log into your account and tap on 'Balance'.
2. Choose “Withdraw”
3. Select a payment method
4. Input the withdrawal amount and fill in any additional necessary information.
5. Click “Withdraw”
6. Some payment methods might take you through an additional gateway before completing the process.

Hugo Casino withdrawal time

Withdrawal requests are handled Monday through Friday from 9 AM to 6 PM (GMT+2). They only require 24 hours to process, and payouts typically occur within 24 hours post-processing. Our experience showed payouts arriving in under 48 hours. Crypto payouts require a C$70 minimum withdrawal, while other methods are set at C$30.

Potential reasons for problems with Hugo Casino payouts

• Unfulfilled wagering conditions
• Incorrect payment details were used
• Pending identity check or re-verification needed

Hugo Casino fees

While there are no transaction fees, the casino might apply withdrawal fees if situations demand it. We observed a C$73 chargeback fee and a monthly C$7 fee for inactive accounts until they are cleared out or reactivated.

Hugo Casino Payments vs. Other Casino Payment Systems

Licensing & Security4 /5

Our review panel includes professionals with licensing expertise, equipping us to verify the legitimacy of any online casino's claimed licenses. We ensure we only suggest online casinos that are legitimate, secure, and trustworthy.

• Curacao

Is Hugo Casino Legit?

Indeed. GBL Solutions operates several well-regarded online casinos and holds an official gambling license from Antilliephone N.V. (License no. 8048/JAZ2020-074). The operator practices secure operations and honest banking. Software providers and games here undergo fairness verification by eCogra.

Is Hugo Casino safe?

Hugo Casino implements a range of industry-standard tools for gambling safety and security, including measures ensuring fairness in games and security for transactions.

• eCogra
• iTechLabs
• GLI
• 256-bit SSL encryption
• Gamcare

Customer Service4 /5

Support is accessible around the clock through email, Telegram, and live chat support. A comprehensive FAQ section addresses frequent issues concerning accounts, deposits, withdrawals, and security.

How to contact Hugo Casino

To access email support, you can send an inquiry to the specified email address.

Find the Live Chat by clicking the yellow chat bubble at the bottom-right of the site. You can choose which department to talk to, and during our tests, we were quickly linked to a real agent. Telegram is another option for contacting support, though expect delayed responses.

Live chat connects almost instantly, and our emails were answered within 12 hours during evaluations.

How we tested customer support

We put the support team to the test with challenging questions, judging their expertise by interacting as professional and novice players, and even acting rudely. We then measured response times by making requests through all avenues during busy and slow times.

Customer support verdict

• Response time : Instantly access Live Chat help or receive an email answer in under 12 hours
• Staff availability : Support is available all day, every day
• Overall experience : The support team impressed us with quick live chat responses and provided precise, helpful assistance

Phone:

No phone available

Email:

Live chat:

Yes

Where Does Hugo Casino Shine?

• 3,000 slots and over 300 live casino selections
• User-friendly VIP scheme offering cashback and free spins
• Loyalty points convert into bonus rewards
• Extensive cashier services catering to both modern and traditional banking

Where Does Hugo Casino Fall Short?

• Limited maximum withdrawal capacity
• Absence of game filters complicates game navigation

What Is Hugo Casino Best For?

We found Hugo Casino excels in slots, boasting over 3,000 options from major software providers in the industry. Combine that with Pragmatic Play’s Drop & Wins, and you’re set for a top-tier slot gaming experience.

Is Hugo Casino Right for You?

Hugo Casino packs a punch with thousands of games, robust banking options, and excellent performance on both mobile and desktop. This makes it an ideal choice for those seeking a comprehensive casino experience, catering more to casual or mid-level players, rather than hardcore high rollers.

3D table games come with modest betting limits and fewer live VIP tables compared to other large operators in Canada. This primarily impacts serious players. Still, there are numerous thrilling games and jackpots for most casino enthusiasts.